Returns Policy

EXTENDED CHRISTMAS RETURNS 

Any products bought from 01/11/24 can be returned hassle free till 12/01/25. 

Please contact us to return.

 

RETURNS POLICY 

From the date of purchase you have 14 days to return items to us for a exchange or store credit 

All items returned must be in the same condition it was sold in, it must come with the original undamaged packaging & original tags attached. We hold the right to refuse a return if these conditions aren't met. 

Store credit will be valid for up to a year. 

HOW TO RETURN

Email us on Holdingsprism@gmail.com with your order number, our team will respond within 48hrs with a return address & details.

PREPARE YOUR PACKAGE 

Pack your item securely with its original packaging, accessories, bags & boxes. We also recommend packing it with bubble wrap to avoid damage.
Ensure the item is in the original condition & unused condition, we have the right to refuse a return if these conditions aren't met.
Return postage is covered by you, a postage fee starting from £3.59 will be deducted from your store credit.   

RETURN DETAILS

Processing Time;  Once you've raised your return to our team it will take up to 48hrs for it to be reviewed & the next steps going forward. 

After we've received your return it will be reviewed & inspected to make sure it follows our return policy. 

Store credit will be added within 48hrs from our team reviewing the return. 

Exchanges can take 24hrs to be processed & up to 48hrs to be shipped.